Refunds and Returns

We have a non-return policy, due to all products being made to order.

If the order is as stated on your order confirmation or invoice this is non refundable, if the order has been incorrectly made or damaged we offer an exchange at no cost.

Please ensure you have selected the correct size, please see our measuring guide to ensure the perfect fit. You can contact us directly if you need any additional help prior to making an order.

Items that are eligible for a return – outdoor bars, storage ottomans (not personalised) and salon lamps. Your item must be in the same condition that you received it, unused and in its original packaging. 

To start a return, you can contact us at info@auunique.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have paid a deposit and the order has been made and delivered as is per the order confirmation or invoice we don’t not offer refunds on deposits as we rarely re-sell made to order items only if you have paid extra for insurance as per terms of service. 

You can always contact us for any return questions at info@auunique.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right, we need to be notified within 7 days of receipt. 

Exchanges

We don’t accept exchanges on made-to-order items unless the insurance extra has been selected.

We offer insurance for peace of mind, at checkout please select the ‘extra insurance’ tab the total for this is £50.00.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 – 5 working days.